Telephone marketing 18 notes

The customer is God, which is a well-known truth. Quality is our commitment!

1. Be aware of the importance of each phone (probably a big customer)

2, you must like each other in a minute, you can not resist

3, like your own voice (confidence, appreciate yourself)

4. When you receive the line, you need to thank each other.

5, with a smile on your face (from the heart)

6, answer the phone (sound can not exceed 5 times, if more than to say sorry, sorry) try to connect the phone below 3 times

7, must tell the other party's own name (company name)

8, must remember the name of the right words (company name)

9. When you close the line, you need to submit the draft (such as the phone number to avoid mistakes).

10. Ensure that the other party receives the line and then closes the line (or closes the line together)

11. If the question asked by the other party is not answered (turn around and call back, do not let the other party wait)

12. If you are complaining, you must listen to the complaints of the other party before you have a targeted solution.

13, try to use the customer's language or words (this will make the room feel more cordial)

14. Try to stand on the other side's position, don't just stand on your own position (appropriately give some construction to the other side)

15, you would rather not take this order and do not miss a guest (can not do his request, truthfully tell the other party)

16. The importance of clarity and commitment. If you say it, you have to get it.

17. Attitude is the mother of success (laughing and not laughing, the other party can feel it)

18. No matter what you do: Emotion is a bigger killer! (Psychology)